Covid-19 Delivery updates: Please note that due to the large number of orders in recent weeks there may be some short delays on orders placed in week commencing 30/03. We will ship your orders ASAP and apologise for any inconvenience caused.

Frequently Asked Questions

General Questions

Who are Deli Store?

Deli Store are a team of specialists in paper cups and food service packaging. Our main aim is to significantly reduce the cost of deli packaging whilst ensuring high quality. We also aim to offer the most up to date and affordable products available in the current packaging market. See more on our About Us page.

Is it safe to buy from Deli Store?

We'd like to think so. We've been here since 2008, we've grown to include 9 different businesses under the Vaiopak Group. We were recently acquired by Zeus, one of the largest independently owned packaging companies in Europe. We've partnered with Sage Pay to offer you a safe, efficient and secure checkout process and we pride ourselves on our many happy customers.

Shipping

Where do Deli Store ship to?

Deli Store ships to all of the UK.

Can I collect my order?

Unfortunately, collection is not possible.

Where do my Deli Store packages ship from?

Deli Store orders are delivered from our fulfillment center based in Biggleswade, Bedfordshire, UK and on some occasions from our warehouse in Saffron Walden, Essex.

When will I get my Stuff?

All orders are processed as soon as possible.

UK Mainland: Orders placed before 14.00 are usually delivered on a 2 day delivery but please note that due to greatly increased level of orders and difficulty with delivery because of the current pandemic crisis, we can not guarantee this service.

Northern Ireland, Offshore & Scottish Highlands: Orders placed before 14.00 are usually delivered within 2-3 business days.

If there is going to be any delay at all, we will contact you asap.

How do I get Free Shipping?

We currently offer free shipping in the UK Mainland on orders over £79 ex vat

We currently offer free shipping in the Northern Ireland, Offshore & Scottish Highlands on orders over £179 ex vat

How much is Shipping if I'm below the Free Delivery Threshold?

In the UK Mainland, orders under £79 ex vat incur a flat charge of only £4.99 ex vat.

In Northern Ireland, Offshore & Scottish Highlands, orders under £179 ex vat incur a flat charge of only £19.95 ex vat.

Is there a minimum order value?

No. Customers can order as much or as little as they need.

What courier do you use?

Nearly all of our orders are delivered by DPD, but on some occasions, especially with larger orders, we may use a pallet delivery service.

What days do you deliver?

Please note that orders are shipped and delivered on business days only (This excludes weekends and holidays).

How do I track my order?

Please note that we will provide a tracking number for all orders. This number is allocated to and updated on the order when the order is handed over to the courier. Orders are picked and dispatched overnight so the tracking number may take a little while to actually appear in your account.

Go to the DPD Tracking page

My Order

How do I place an order?

To place an order, go to a product page, select the desired quantity of the item, and add it to your cart via the "Add to Cart" button. Before you check out, you’ll be prompted to create an account or to log in to your existing account. During checkout, you just need to enter or confirm your shipping address and credit card information, then you can place your order.

How do I cancel an order?

If you need to cancel your order please contact us via phone as soon as possible at 0845 017 7527 or via email to info@delistore.co.uk

We aim to process orders asap so please contact us within 1 hour for cancellation. Unfortunately, after this time we wont be able to cancel the order but once the items have arrived, you can initiate a return by contacting us on the details above.

Loyalty Program - Deli Store Points

**Please note that your points are allocated once your initial order is shipped.**

How do Deli Store points work?

In the UK, you earn 1 point for every £1 spent. Each point is worth £0.05 pence.

Example: 20 points is worth £1 off any order.

Can my Deli Store points be used on sale items?

Yes, you can use your points on sale items.

Will my Deli Store points expire?

Good news, your points will never expire.

What do I do if I haven't received my Deli Store points?

Please contact us if you encounter any issue relating to your points.

**Please note that your points are allocated once your initial order is shipped.**

What will happen to my Deli Store points if I return product/order?

If you used points to help pay for the order in question, these points will be refunded back onto your account.

How do I know how many Deli Store points I have?

You can check your points balance on your My Account page. Your balance is displayed in the top right-hand corner.

Is there a minimum Deli Store points balance for redemption?

You must have at least 10 points to redeem against an order.

Can I choose how many Deli Store points I want to redeem on an order?

Yes, you are in control of this. When you get to the payment page for an order, you can select how many points to redeem against the order.

How do I know how many points I earn on each product?

The number of points earned will be displayed on each product page.

Can my Deli Store points pay for delivery charges?

Yes, you can use your points as payment for delivery.

Can I earn Deli Store points on the cost of delivery?

No, the cost of delivery is not included when calculating points earned on an order.

My Account

Can I change my address details?

You can easily change your delivery address, set your default delivery address and enter/delete addresses by visiting the account section on the site.

How do I see my order history?

You can see your order history by visiting the Order History page in the account section on the site.

Can I download my invoices?

You can see and download your invoices by visiting the Invoices page in the account section on the site.

Returns

How do I return a product?

At Deli Store we take pride in our quality products and we value our relationship with you. If at any time you feel our products do not meet your needs please return the item by following our e-commerce return policy within the applicable 30 day period.

To secure the appropriate return authorization information contact us via email

info@delistore.co.uk

Why do I have to contact you before I return stuff?

Certain items are non-returnable; that's why we ask you to give us a shout before you attempt a return because we may just tell you to hold on to it (whilst still refunding you).

What is Deli Store’ return policy?

You have 30 days from delivery to make a return. We reserve the right to refuse a return if an item is not returned in its original condition, including all packaging and tags, but we understand that things happen. Give us a shout if unsure.

Trade Accounts

How do I get a trade account?

If you are interested in buying larger quantities of the products you see here and many, many more, contact us now on info@delistore.co.uk and we'll get back to you asap.

What are the advantages of a trade account?

Advantages of a trade account would be larger pack quantities, wholesale pricing, scheduled free deliveries, credit accounts and direct account support.

At VaioPak Limited we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us. Our Privacy Policy should be read in conjunction with our terms and conditions. We do occasionally update this Policy so please do return and review this Policy from time to time.

INFORMATION WE COLLECT

In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below: i. Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website. ii. Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information or makes a purchase. . iii. Information provided to us when our visitors communicate with us electronically for any reason.

USE OF YOUR INFORMATION

The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site. In addition, we may use the information for the following purposes: i. To provide you with information relating to our website, products or our services that you request from us. ii. To provide you with information on other products that we feel may be of interest to you. iii. To meet our contractual obligations to you. iv. To notify you about any changes to our website, including improvements, and service or product changes that may affect our website. If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website. Finally, we may use your data, or allow carefully selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider are likely to be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected. If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and, only by those means you provided consent for. If you do not want us to use your data for our or third parties use then you will always have the option to object to such use.

STORING YOUR PERSONAL DATA

Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy. Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

DISCLOSING YOUR INFORMATION

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).We may also disclose your personal information to third parties: i. Where we sell any or all of our business and/or our assets to a third party. ii. Where we are legally required to disclose your information iii. To assist fraud reduction and minimise credit risks.

THIRD PARTY LINKS

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

ACCESS TO INFORMATION

The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you.

CONTACTING US

If you have any questions or queries relating to this Privacy Policy then please contact us at info@vaiopak.co.uk

Social Media

This website does include social media sharing buttons to 3rd party sites such as Facebook, Twitter, Google+ and LinkedIn, which may set 3rd party cookies. Please refer to these sites’ individual privacy policies for further information.